Remained open for 95% of remodel.
Minimized customer disruption.
CHALLENGE
Burger King needed to completely remodel the customer-facing drive-thru and exterior areas of the restaurant. However, the restaurant needed to remain open for customers to avoid disrupting business operations.
SOLUTION
Sevan worked closely with the business operator to develop a phasing plan that allowed the drive thru to remain operational through 95% of the remodel. By carefully scheduling construction activities during off-peak hours and working out of sequence, Sevan enabled the restaurant to maintain smooth day-to-day operations.
RESULTS
The Burger King location emerged successfully with Sevan’s strategic execution. Sevan mitigated the potential loss of business, and the restaurant experienced minimal disruption to customer activity. Sevan’s streamlined approach enabled the Burger King staff to focus on delivering exceptional service without being impeded by construction-related challenges or delays.